Last week I went to Riverdale to check out the new Digital Data Scan (DDS) space. I’d heard that the DDS staff was doing a practice run of the DDS services using CLB accounting documents. I had an opportunity to see the new office space, learn what DDS is for and meet some of CLB’s newest staff members. The practice run is to prepare for the DDS late-April opening.
The space CLB bought for DDS runs along the side of CLB’s Riverdale office, facing the road. Large windows on the far side run the height and the length of the space, giving it a bright, airy feel.
When you first walk into the space, immediately on the left is CLB’s vault. Right now it is used for storage, but DDS is working for a way to utilize it as part of their services. Vincent Willis, the production lead says the vault is a great selling point because it can hold sensitive material.

[Photo: Vincent holds open the door of the vault]
On the far left of the space is the staging area where boxes will be organized, files will be inventoried for entry into the DDS system.

[Photo: The left side of the DDS space. An unpainted wall is in the background. In the foreground are a stack of fluorescent lights and a platform for painting]
The next area is the document prep area. It runs along the back wall. It is where documents will be prepared to be fed through the scanner. Also seen in this photo is the scanning area. The scanning area is centered around a column in the middle of the workspace. Workstations and scanners will circle the column.

[Photo: Drywall is on a cart in the foreground. In the middle ground is a pillar. In the background are wall-to-wall windows]
The far right corner is where cubicles will seat the customer service and sales departments. Lucie Groeger has been hired as the DDS sales representative. She will lead the sales team in promoting DDS services.

[Photo: The far right corner of the glass. In the foreground on the left is pink insulation. On the right is a painting platform]
Around the corner from document scanning is the waiting area. It will have the CLB DDS logo as well as a logo in Braille.

[Photo: A chair sits in front of the curved wall where the reception desk will go]
The office is laid out so that the cubicles and preparation tables hug the walls and columns. This way there will be plenty of open space for people to move around with canes.
When DDS opens, there will initially be four staff members: Vincent, the production lead, Lucie, the sales representative, and two document preparation specialists, Herbert “Troy” Troy and Anjeanette Bowman.
In the Riverdale conference room, Troy and Anjeanette work to prepare documents for scanning. Before the items can be fed through a scanner, all obstructions like staples, paperclips and binder clips must be removed. Smaller items like receipts and sticky notes are taped to a piece of letter-size paper. Anjeanette and Troy run their hands along the edges of the page to feel for staples of paperclips. Then they feel down the page for notes or receipts that may be stuck to the page. Touch is an important part of the process because Anjeanette and Troy both have visual impairments.

[Photo: Vincent works with Anjeanette to train her to prep documents. Anjeanette site in the foreground. Vincent stands on the opposite side of the table. A stack of documents in folders are between them]
After a document is “prepped,” it is placed face-down. A yellow legal-sized sheet with a barcode on it is placed over the document. This sheet makes the scanner recognize that an individual document has completed scanning. The yellow legal-sized sheets are designed to be longer than the letter-sized paper so that the spaces between documents can easily be identified by touch for reassembly.

[Photo: Anjeanette holds a folder that has been prepped. The yellow legal-size papers stick out of the side of the letter-size folder.]
DDS works to digitally archive a business’s paper documents. It is growing more popular as businesses want the ability to access their older documents on the computer. DDS was created through a partnership with NIB.
“Progression to DDS has been slow,” said Vincent. “People were resistant to moving away from paper. But now because of the need to access data more quickly, and to be in one point and access data from across the country, the need for these services has grown.”
I had an opportunity to see what the scanning set up would look like when Vincent did a test run of the documents. The software used to scan is called Digitech Paperflow. Most employees will be using it with Zoomtext, a screen magnification software. Vincent says that Zoomtext works very well with Paperflow.
During the first step, the document gets scanned. This scanner, a Canon 9080, can scan 100 pages a minute.

[Photo: A canon 9080 scans documents. Yellow legal-size papers sit in the tray]
In addition, the Paperflow software will adjust the contrast of the document and turn pages right-side up if necessary.
As the documents are scanned, they fly by on the screen. Each document is visible only for a second. People who work in the scanning department will be expected to quickly view each document and check for bad images. Bad images are times when documents have lines through them or appear smudged. This is caused when dust and dirt from the paper accumulates on the optical parts of the scanner. It is remedied by scanner maintenance and a watchful eye.
The next step is quality control. The document is rechecked before it is submitted to the client. On-the-spot rescanning is done on the flatbed sitting here.

[Photo: In the foreground a flatbed scanner site open. In the background is a document prep workstation]
“An ounce of prevention is worth a pound of cure, so we view all images for consistency and make sure they’re clean,” Vincent said. “Any step between you and the client that is good for the client is always good. A little double checking never hurt anyone.”