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Title:   Mailroom Clerk *

Department:   Programs & Services

Supervisor:     Contract Specialist

Purpose of Position:   Mailroom Clerks at the State Department (Rosslyn,VA) and IRS (Alexandria,VA) mailrooms sort mail for federal personnel.

*All mailroom personnel are required to successfully complete a Government Contract Security Clearance. 

Responsibilities:

• Transfer mail tubs from loading docks to mail center in the morning and mail center to dock in the afternoon (if needed).
• Sort mail from tubs to distribution tables, which are then broken down by mail code in the mail bins.
• Bundle mail as required by banding, bagging, or otherwise containerizing.
• Research mail not properly addressed or properly coded.
• Remove trash and keep work area clean and organized.
• Deliver interoffice mail and picks up mail from mail stops.
• Perform x-ray scan using a x-ray machine to scan all mail and packages for security of customers if required by contract.
• If required at site, pull bags to be sent at the end of the day.
• Perform job in a safe manner, with concern for others and a desire to increase production.
• If needed, process machine mail (folding, inserting, sealing, and opening).
• Follow HAZMAT procedures for handling potentially hazardous mail.
• May require handling accountable mail.
• May require opening and reading mail and forward to appropriate location.
• May require processing requests for publications.
• Perform duties on a mail meter machine as needed basis.
• Other duties as assigned.

Education/Experience Requirements:

• One year experience preferred but not required.
• Computer experience required, including proficiency navigating the Internet.

Skills, Knowledge and Abilities:

• Ability to perform routine tasks on special class mail.
• Must be able to work on routine and repetitive tasks for long periods with minimum supervision. 
• Must be able to stand, reach, and walk for long periods of time.
• Ability to make minor decisions regarding mail issues/questions.
• Must meet lifting requirements.

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Title:    Switchboard Operator

Department:      Programs & Services

Supervisor:   Contract Specialist

Supervisory Responsibilities:   None

Purpose of Position:   Switchboard operators at Andrews AF Base or the VA Medical Center provide switchboard coverage twenty-four (24) hours a day, seven days a week, 365 days a year including all city, state and federal holidays.

Responsibilities:

• Receive and direct all incoming telephone calls.
• Provide directory assistance to staff and employees.
• Handle emergency calls, such as Code Blue, Code Orange, Hearing Impaired Group and other emergency group paging telephones or telephone system failures.
• Provide pager services to all staff.
• Document all calls requesting paging services to the staff and providing staff with the pager’s name and telephone number upon request.
• Maintain an operator’s log on all unusual or emergency incidents.
• Maintain records on the general operation of the provided services.
• Provide general information as requested.
• Maintain on-call schedules of doctors, technicians, chaplains, etc. and prepare a daily schedule on staff in charge during off-duty hours.
• Provide general information, i.e. location, hours, the nearest public transportation lines, and directions.

• Other duties as assigned.

Education/Experience Requirements:

• High school graduate.
• Minimum two years experience working a phone system with ten lines.

• Familiarity with voice mail functions.

Skills, Knowledge and Abilities:

• Must possess excellent interpersonal skills.

• Must be well-organized, accurate, detail oriented and able to meet deadlines.

• Must be able to manage multiple tasks.

• Computer experience required.

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Title of Position:         Administrative Assistant/Receptionist

Department/Office:    Accounting

Supervisor’s Title:     Chief Financial Officer

Purpose of Position:   The Administrative Assistant/Receptionist will be responsible for answering telephones and greeting guests.  In addition, this individual will provide administrative support to CLB staff.  This position reports directly to the Chief Financial Officer.

Responsibilities:

• Answer incoming calls through the main switchboard and direct calls appropriately.

• Greet all guests and verify appointments with staff; notify staff of guests in the lobby.

• Engage and disengage night voicemail and retrieve and route messages left in main voice mail.

• Schedule meetings in the DC conference room.

• Order office supplies and kitchen supplies for the DC office.  Maintain a neat and organized supply room.  Report any copier or fax malfunctions to supervisor. 

• Assist with mailings for all departments when necessary.

• Maintain morning log.

• Collect staff schedules and compile into weekly email to staff.

• Address and mail President/CEO thank you notes; enter business card info into electronic spreadsheet.

• Compile information packets for expos, conferences, meetings and for visitors to the office.

• Distribute incoming mail; arrange for outgoing mail, Fed-Ex or UPS shipments to be sent.

• Log all incoming checks as directed by staff in the accounting department.

• Provide administrative support to accounting department as directed.

• Perform other duties as assigned.

Education/Experience Requirements:

Skills, Knowledge and Abilities:

• Excellent word processing, organizational and oral written communication skills. Strong detail orientation.

•  Ability to work in a fast paced and changing work environment.  Ability to work independently and manage multiple tasks.

• Excellent customer service and telephone operating skills.